Archives for the day of: June 18, 2008
David Snowden talked about knowledge sharing. He talked about KM and KS in a very high level way and not at all with cliches and he old, tired advertising slogans. He gave me some new ideas about KM, which I want to think about some more.
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Spotlight session with speaker David Snowden, Cognitive Edge

Some key ideas from David’s presentation:

  • KM is ten years old. The question is… How do you create a knowledge sharing culture? Must understand that knowledge is only ever volunteered; it can’t be scripted.  You can’t measure whether someone has shared their knowledge. You can measure conformance if you want to force people to complete a form to share their knowledge.
  • No one will share knowledge in anticipation of your need. Most knowledge systems are anticipation systems.
  • What’s happening now…People chatting with other people they trust in fragmented ways.
  • The way people describe what they are doing is not actually how they are doing it.
  • We can always know more than what we can tell and more than what we can write down. Hard to take tacit knowledge to explicit knowledge.
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    One way to deal with multiple phone numbers and voicemail boxes. Perhaps this is the firs step in reconciling personal information?
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    Knowledge management and the new iteration, knowledge sharing, was a big topic at SLA. One aspect of knowledge management is personal knowledge or personal information management. How do we manage all the different aspects of our personal information. How do we reconcile our Gmail with our Outlook folders and the tidbits we glean from Twitter and Yahoogroups with bookmarks and blogs?
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    Tales of PIM
    Introduction to Tales
    of PIM

    Personal information management (PIM) refers to both the
    practice and the study of the activities people perform in
    order to acquire, organize, maintain, retrieve and use
    information items such as documents (paper-based and
    digital), web pages and email messages for everyday use to
    complete tasks (work-related and not) and fulfill a
    person’s various roles (as parent, employee, friend, member
    of community, etc.). One ideal of PIM is that we always
    have the right information in the right place, in the right
    form, and of sufficient completeness and quality to meet
    our current need. Technologies and tools such as personal
    information managers help us spend less time with
    time-consuming and error-prone activities of PIM (such as
    looking for information). We then have more time to make
    creative, intelligent use of the information at hand in
    order to get things done or, simply, to enjoy the
    information itself.
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    Dave Snowden talked, at SLA, about a lot of factors dealing with knowledge sharing issues. He plans to put a podcast up on his website at with his presentation.
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    Cynefin (pronounced kun-ev’in) is the name of a decision making framework which has been used in knowledge management as well as other applications including conflict resolution. Its use in the context of leadership was the cover feature in the Harvard Business Review in November 2007.

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